Pick up workflow

REMINDERS:
– If pickup reason is due to patient expired, updating DOD is a must.
– If pickup request is for an oxygen concentator and reason is because it is no longer needed, we need a copy of the doctor’s letter saying patient no longer needs the item.

Rental Item?

Is Sales Order Confirmed?

Verify Pickup Address

Offer announced ship date as date of pickup

Same day / Next day

  • Inform request will be for approval.
  • Confirm best contact number for call back
  • Message either Yrra Fernandez/Jerrilyn Lucreda.
  • Continue to WIP notes to either Yrra Fernandez/Jerrilyn Lucreda

Different date

  • WIP note to either Yrra Fernandez / Jerrilyn Lucreda

Verify contact number

WIP note to either Yrra Fernandez / Jerrilyn Lucreda

Offer callback

WIP notes to either Yrra Fernandez/Jerrilyn Lucreda

WIP to Yocheved Lebovic